1. TRIX Performance: TRIX Perfromance, established in Hengelo, Chamber of Commerce no. 86672215.
  2. Customer: the party which TRIX Performance has entered into an agreement with.
  3. Parties: TRIX Performance and customer together.
  4. Consumer: a customer who is an individual acting for private purposes.


  • These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of
    services or products by or on behalf of TRIX Performance.
  • Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
  • The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of
    the customer or of third parties.


  • All prices used by TRIX Performance are in euros, are inclusive of VAT and exclusive of any other costs such as
    administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed
  • TRIX Performance is entitled to adjust all prices for its products or services, shown in its shop, on its website or
    otherwise, at any time.
  • The parties agree on a total price for a service provided by TRIX Performance. This is always a target price, unless
    the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
  • TRIX Performance is entitled to deviate up to 10% of the target price.
  • If the target price exceeds 10%, TRIX Performance must let the customer know in due time why a higher price is
  • If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price
    by 10%.
  • TRIX Performance has the right to adjust prices annually.
  • TRIX Performance will communicate price adjustments to the customer prior to the moment the price increase becomes effective.The consumer has the right to terminate the contract with TRIX Performance if he does not agree with the price increase.

Payments and payment term

  • TRIX Performance may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed
  • The customer must have paid the full amount within 14 days, after delivery.
  • Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed
  • amount at the latest on the last day of the payment term, he is legally in default, without TRIX Performance having
  • to send the customer a reminder or to put him in default.
  • TRIX Performance reserves the right to make a delivery conditional upon immediate payment or to require adequate
  • security for the total amount of the services or products.

Consequences of late payment

  • If the customer does not pay within the agreed term, TRIX Performance is entitled to charge an interest of 2% permonth for non-commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
  • When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any
  • compensation to TRIX Performance.
  • The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
  • If the customer does not pay on time, TRIX Performance may suspend its obligations until the customer has met his
  • payment obligation.
  • In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims
  • of TRIX Performance on the customer are immediately due and payable.
  • If the customer refuses to cooperate with the performance of the agreement by TRIX Performance, he is still obliged
  • to pay the agreed price to TRIX Performance.

Right of recovery of goods

  • As soon as the customer is in default, TRIX Performance is entitled to invoke the right of recovery with regard to
  • the unpaid products delivered to the customer.
  • TRIX Performance invokes the right of recovery by means of a written or electronic announcement.
  • As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return
  • the products concerned to TRIX Performance, unless the parties agree to make other arrangements about this.
  • The costs for the collection or return of the products are at the expense of the customer.

Right of withdrawal

1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason,
provided that:

  • the product has not been used
  • it is not a product that can spoil quickly, like food or flowers
  • the product is not specially tailored for the consumer or adapted to its special needs
  • it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
  • the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
  • the service does not concern accommodation, travel, restaurant business, transport, catering assignment or
  • form of leisure activity
  • the product is not a separate magazine or a loose newspaper
  • the purchase does not concern an (assignment to) urgent repair
  • it does not concern a service that is fully performed with the consent of the customer within the 14 calendar
  • days right of withdrawel period and the consumer has not renounced his right of withdrawal

2. The cooling-off period of 14 days as referred to in paragraph 1 commences:

  • on the day after the consumer has received the last product or part of 1 order
  • as soon as the consumer has received the first the product of a subscription
  • as soon as the consumer has purchased a service for the first time
  • as soon as the consumer has confirmed the purchase of digital content via the internet

3. The consumer can notify his right of withdrawal via, if desired by using the withdrawal
form that can be downloaded via the website of TRIX Performance,
4. The consumer is obliged to return the product to TRIX Performance within 14 days after the notification of his right
of withdrawal, after which period his right of withdrawal will lapse.

Reimbursement of delivery costs

1. If the purchase costs and any other costs (such as delivery costs) are eligible for reimbursement according to the
law, TRIX Performance will refund these costs to the consumer within 14 days of receipt of the timely appeal to the
right of withdrawal, provided that the consumer has returned the product to TRIX Performance in time.
2. The costs for return are only reimbursed by TRIX Performance if the complete order is returned.

Reimbursement of return costs

1. If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the
complete order will be borne by the consumer, unless the consumer returns a complete order with a minimum value
of € 200.00 (excluding shipping costs).

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Right of retention

1. TRIX Performance can appeal to his right of retention of title and in that case retain the products sold by TRIX
Performance to the customer until the customer has paid all outstanding invoices with regard to TRIX Performance,
unless the customer has provided sufficient security for these payments. The right of retention of title also applies on the basis of previous agreements from which the customer still owes
payments to TRIX Performance.

2. TRIX Performance is never liable for any damage that the customer may suffer as a result of using his right of
retention of title.


The customer waives his right to settle any debt to TRIX Performance with any claim on TRIX Performance.

Retention of title

1. TRIX Performance remains the owner of all delivered products until the customer has fully complied with all its
payment obligations with regard to TRIX Performance under whatever agreement with TRIX Performance
including of claims regarding the shortcomings in the performance.
Until then, TRIX Performance can invoke its retention of title and take back the goods.
2. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise
encumber the products.
3. If TRIX Performance invokes its retention of title, the agreement will be dissolved and TRIX Performance has the
right to claim compensation, lost profits and interest.


  • Delivery takes place while stocks last.
  • Delivery takes place at TRIX Performance unless the parties have agreed upon otherwise.
  • Delivery of products ordered online takes place at the address indicated by the customer.
  • If the agreed price is not paid on time, TRIX Performance has the right to suspend its obligations until the agreed
  • price is fully paid.
  • In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery
  • by TRIX Performance.

Delivery period

1. Any delivery period specified by TRIX Performance is indicative and does not give the customer the right to
dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in
2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an
(electronic) confirmation of his order from TRIX Performance.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the
contract, unless TRIX Performance cannot deliver within 14 days after the customer has urged him to do so in
writing or if the parties have agreed upon otherwise.

Actual delivery

  • The customer must ensure that the actual delivery of the products ordered by him can take place in time.
  • Transport costs
  • Transport costs are paid by the customer, unless the parties have agreed upon otherwise.
  • Packaging and shipping
  • If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the
  • forwarder or delivery person before receiving the product. In the absence of which TRIX Performance may not be
  • held liable for any damage.
  • If the customer himself takes care of the transport of a product, he must report any visible damage to products or the
  • packaging prior to the transport to TRIX Performance, failing which TRIX Performance cannot be held liable for
  • any damage.


The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water
damage as well as theft:

  • goods delivered that are necessary for the execution of the underlying agreement
  • goods being property of TRIX Performance that are present at the premises of the customer
  • goods that have been delivered under retention of title
  • At the first request of TRIX Performance, the customer provides the policy for these insurances for inspection.


1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.

Assembly / Installation

1.Although TRIX Performance strives to carry out all assembly and/or installation work as well as possible, it does
not bear any responsibility for this, except in case of intent or gross negligence.


  • When parties have entered into an agreement with services included, these services only contain best-effort
  • obligations for TRIX Performance, not obligations of results.
  • The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
  • The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes
  • made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be
  • established.
  • The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass
  • on to the customer when these products are legally and/or factually delivered, at least are in the power of the
  • customer or of a third party who receives the product for the benefit of the customer.


  • Exchange is only possible if the following conditions are met:
  • exchange takes place within 14 days after purchase upon presentation of the original invoice
  • the product is returned in the original packaging or with the original (price) tags still attached to it
  • the product has not been used
  • Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer
  • and Suspensions, exhaust, cannot be exchanged.

Performance of the agreement

1. TRIX Performance executes the agreement to the best of its knowledge and ability and in accordance with the
requirements of good workmanship.
2.TRIX Performance has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the
possibly agreed advance by the customer.
4. It is the responsibility of the customer that TRIX Performance can start the implementation of the agreement on
5. If the customer has not ensured that TRIX Performance can start the implementation of the agreement in time, the
resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer

  • The customer shall make available to TRIX Performance all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
  • The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
  • If and insofar as the customer requests this, TRIX Performance will return the relevant documents.
  • If the customer does not timely and properly provides the information, data or documents reasonably required by
  • TRIX Performance and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.


The customer indemnifies TRIX Performance against all third-party claims that are related to the products and/or
services supplied by TRIX Performance.


  • The customer must examine a product or service provided by TRIX Performance as soon as possible for possible shortcomings.
  • If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform TRIX Performance of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
  • Consumers must inform TRIX Performance of this within two months after detection of the shortcomings.
  • The customer gives a detailed description as possible of the shortcomings, so that TRIX Performance is able to respond adequately.
  • The customer must demonstrate that the complaint relates to an agreement between the parties.
  • If a complaint relates to ongoing work, this can in any case not lead to TRIX Performance being forced to perform other work than has been agreed.

Giving notice

  • The customer must provide any notice of default to TRIX Performance in writing.
  • It is the responsibility of the customer that a notice of default actually reaches TRIX Performance (in time).

Joint and several Client liabilities

If TRIX Performance enters into an agreement with several customers, each of them shall be jointly and severally
liable for the full amounts due to TRIX Performance under that agreement.

Liability of TRIX Performance

  • TRIX Performance is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
  • If TRIX Performance is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
  • TRIX Performance is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
  • If TRIX Performance is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
  • All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period

Every right of the customer to compensation from TRIX Performance shall, in any case, expire within 12 months
after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:
89 Dutch Civil Code.


The customer has the right to dissolve the agreement if TRIX Performance imputably fails in the fulfillment of his
obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor

If the fulfillment of the obligations by TRIX Performance is not permanent or temporarily impossible, dissolution
can only take place after TRIX Performance is in default.

TRIX Performance has the right to dissolve the agreement with the customer, if the customer does not fully or
timely fulfill his obligations under the agreement, or if circumstances give TRIX Performance good grounds to fear
that the customer will not be able to fulfill his obligations properly.

Force majeure

In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of TRIX Performance in the fulfillment
of any obligation to the customer cannot be attributed to TRIX Performance in any situation independent of the will
of TRIX Performance, when the fulfillment of its obligations towards the customer is prevented in whole or in part
or when the fulfillment of its obligations cannot reasonably be required from TRIX Performance.

The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency
(such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or
other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses,
strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.

If a situation of force majeure arises as a result of which TRIX Performance cannot fulfill one or more obligations
towards the customer, these obligations will be suspended until TRIX Performance can comply with it.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the
agreement in writing in whole or in part.

TRIX Performance does not owe any (damage) compensation in a situation of force majeure, even if it has obtained
any advantages as a result of the force majeure situation.

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or
supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

  • TRIX Performance is entitled to amend or supplement these general terms and conditions.
  • Changes of minor importance can be made at any time.
  • Major changes in content will be discussed by TRIX Performance with the customer in advance as much as possible.
  • Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights

The customer cannot transfer its rights deferring from an agreement with TRIX Performance to third parties without
the prior written consent of TRIX Performance.

This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the
other provisions of these terms and conditions.

A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what TRIX
Performance had in mind when drafting the conditions on that issue.

Applicable law and competent court

Dutch law is exclusively applicable to all agreements between the parties.
The Dutch court in the district where TRIX Performance is established is exclusively competent in case of any
disputes between parties, unless the law prescribes otherwise.


These terms and conditions were created using a document from Rocket Lawyer (

Drawn up on 21 november 2023.

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